Student Technology Support & Resources

Digital Learning & Technology Help Center

Student Device Information

Can my child use another device besides a computer?

It is the goal of Hartford Public Schools to provide a district device to every student. If you still need one, please complete a request for device here.

Until you receive a device, your child can access their online classes through any internet enabled device, including a desktop computer, laptop, iPad/tablet, or even a smart phone.

What if the device we received from the district is damaged or doesn’t work?

If the device you received from HPS is damaged, requires repairs or replacement, or if you need support with a specific application, please complete this support request form.

Is there tech support?

Each school is equipped with a device staging area to provide support with device distribution, repairs, and replacements in school. If you need additional support with your device or if you require support with obtaining internet access, please click here.

For Students

For Families

For Educators

For Community Partners

FAQs

Need tech support?

Click here to submit a support request

Need internet access?

If you or your family doesn’t have internet access, you can obtain it for free or low-cost from Comcast.

Go to: www.internetessentials.com
or Call: (855) 846-8376

Emergency Broadband Benefit

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more. Click here to learn more.

Student Technology Resources

For Students

Technology Support & Resources

Getting Started – Computers 101

If you are using a Chromebook or Windows laptop, turn on your device by pressing the Power button on the back-right corner of the keyboard.
To connect to the Internet, click on the wifi icon located in the bottom right corner of the screen, then choose the name of the WiFi network you want to join. Then click Connect.
- If you see then you are already connected to the Internet.
To charge your laptop, plug the power cord into the charging port on the left side or back of the device.

Click to view instructions. (Spanish)

Where can I find my Student ID number?

Your Student ID is a seven-digit number and can be found in the following places:

Your lunch number
Your username for PowerSchool
On your report card
On your class schedule

Click to view instructions.

How do I log in to my device?

Turn on your device and connect to the Internet.
- If you need help with getting internet access, please click here.

Locate your Student ID number.
- If you are using a tablet, you do NOT need to enter a username or password to log in.
If you are using a Chromebook or Windows laptop, enter your username on the home screen. Your username is your 7-digit Student ID number.
Enter your password. Your password is your 8-digit numerical birthday, in the format “YYYYMMDD”.
- For example, if your birthday is July 15, 2004 – your password would be “20040715”.

If you still cannot log in to your HPS provided device, please call complete a tech support request form.

Click to view instructions. (Spanish)

How do I use Google Classroom?

On Friday, March 27th, teachers should have invited their students to join their class in Google Classroom. Follow these instructions to access your Classrooms:

Open a new browser window by clicking on the Google Chrome icon
- Do not use Internet Explorer or Safari.
In the address bar, type classroom.google.com
- If you are using a tablet, you do NOT need to enter a username or password to log in.
Enter your username: StudentIDnumber@students.hartfordschools.org
- For example: 0918193@students.hartfordschools.org
Enter your password. Your password is your 8-digit numerical birthday, in the format “YYYYMMDD”.
- For example, if your birthday is July 15, 2004 – your password would be “20040715”.
Once logged in, you should see that you have been invited to different classes. Click “Join” for each class that is on your screen.

For more help using Google Classroom, please see the links below:

Click to view video. Click to view instructions (Spanish)

I still need help with Google Classroom

For Families

Messages to Families

2021 – 2022

10/22/21 – Superintendent Update – October 22, 2021

10/15/21 – Superintendent Update – October 15, 2021

10/8/21 – Superintendent Update – October 8, 2021

10/4/21 – Honoring our Educators on World Teachers’ Day

10/1/21 – Superintendent Update – October 1, 2021

10/1 /21 – National Principals Month 2021: Celebrating our School Leaders!

9/15/21 – Celebrating National Hispanic Heritage Month

9/14/21 – Updates to Student Quarantine Requirements for Close Contacts

9/10/21 – Superintendent Update – September 10, 2021

9/10/21 – 9/11 Anniversary Message from Superintendent Torres-Rodriguez

9/3/21 – Labor Day Message from the Superintendent Honoring Hartford Public Schools’ Staff

8/30/21 – Back to School Message from HPS Superintendent Dr. Leslie Torres-Rodriguez

8/25/21 – Mandated Vaccinations for School Staff, Allowable Exemptions, Weekly Testing

8/19/21 – Free Summer Clinics at our School-Based Health Centers

8/13/21 – Superintendent Update – August 13, 2021

7/30/21 – HPS Health and Safety Overview for the 2021-2022 School Year

7/1/21 – July is BIPOC (Black, Indigenous, and People of Color) Mental Health Month

2020 – 2021

6/17/21 – Hartford Public Schools End-of-Year Message of Gratitude and Celebration

6/11/21 – Superintendent Weekly Update – June 11, 2021

5/20/21 – Hartford Healthcare: FREE COVID Vaccines Available for HPS Families at Connecticut Convention Center

4/23/21 – Superintendent Weekly Update – April 23, 2021

4/22/21 – Statement from the Superintendent: Verdict in George Floyd Murder Case

4/15/21 – Superintendent Weekly Update 4/15/21

4/9/21 – Superintendent Weekly Update 4/9/21

4/7/21 – Celebrating Our Paraeducators & 10 Paraeducator of the Year Finalists

4/5/21 – Celebrating National Assistant Principals Week

4/2/21 – COVID-19 Vaccination Vax-A-Thon 4/9 for Hartford Residents 16 and older

4/1/21 – Superintendent Weekly Update – April 1, 2021

3/26/21 – Superintendent Weekly Update Return of Remote-Only Students and More

3/19/21 – Return of Remote-Only Students Follow-Up and Frequently Asked Questions

3/18/21 – Return of Remote Learners to In-Person Learning Beginning Monday, March 29, 2021

3/17/21 – HPS Statement of Solidarity with Our AAPI Students and Community

3/12/21 – Weekly Update from the Superintendent – March 12, 2021

3/11/21 – National Foreign Language Week

3/8/21 – International Women’s Day

3/5/21 – Weekly Update from the Superintendent – March 5, 2021

2/26/21 – Shift to Yellow Status Monday March 1: Student Meals Distribution Update

2/26/21 – Weekly Update from the Superintendent – February 26, 2021

2/23/21 – Celebrating School Social Work Week 2021

2/22/21 – Superintendent Message about National Reading Month

2/21/21 – Hartford Public Schools Ventilation Update

2/19/21 – Weekly Update from the Superintendent – February 19, 2021

2/18/21 – Student Meal Distributions at Early-Release Times Today, Thu., 2/18/21

2/12/21 – Weekly Update from the Superintendent

2/8/21 – Dental Program: Oral Health Screenings for Students

1/29/21 – Update from the Superintendent 1/29/21

1/29/21 – Celebrating Black History Month 2021

1/22/21 – Update from the Superintendent

1/15/21 – Celebrating Dr. Martin Luther King, Jr. Day

1/15/21 – Update from the Superintendent

1/8/21 – Update from the Superintendent

1/7/21 – Message from the Superintendent Dr. Leslie Torres-Rodriguez

1/3/21 – Celebrating Our Shared Accomplishments

12/21/20 – Student Meal Distribution: Seven Days of Meals on Tuesday, December 22

12/17/20 – Community Update from the Superintendent

12/15/20 – Student Meals Update

12/11/20 – Inclement Weather Message for Families

12/10/20 – Overview of the Cleaning and Disinfecting Protocol

12/4/20 – Update from the Superintendent

11/20/20 – Update about Student Meals for Thanksgiving Week

11/18/20 – Free Virtual Tutoring

11/17/20 – Let’s All Stay Safe and Healthy

11/13/20 – Update about HPS Food Services and Student Meals: Added Locations and New Distribution Times

11/10/20 – Orange Status Overview

11/5/20 – Update on the HPS Welcome Center

11/4/20 – Share your Feedback with Hartford Public Schools

11/2/20 – HPS Shift to “Orange” Status, Beginning Monday, November 16

10/29/20 – Update on Student Meals

10/23/20 – Attendance Still Matters

10/19/20 – Latest Update on Our Learning Models: HPS Will Continue Operating in Yellow Status

10/12/20 – Update on Learning Models: HPS Will Continue Operating in YELLOW Status

10/7/20 – IMPORTANT MESSAGE: Daily Student Health Screening Checklist

10/5/20 – Don’t Miss Student Meal Distributions at HPS Schools

9/25/20 – COVID-19 Testing for Students and More News

9/18/20 – An Important Message from Dr. Leslie Torres-Rodriguez

9/11/20 – Updates on Health and Safety, and the Cyberattack

9/9/20 – A First Day Message from Dr. Leslie Torres-Rodriguez

9/8/20 – HPS Starts School on Wednesday, Sept. 9

9/8/20 – HPS Opening Postponed: Tuesday Sept. 8

9/3/20 – Back to School Message from the Superintendent

9/3/20 – Student Meal Distribution Resumes Tuesday, September 8

8/26/20 – Update on Student Meals

8/25/20 – Return to Learn & Accelerate Update for Families

8/24/20 – Hartford Public Schools Mask Protocol

8/24/20 – COVID Health Practices and Safety Protocols for Reopening

8/17/20 — Read Our Return to Learn Manual: Re-Opening Plan for SY 2020-2021

8/7/20 — Return to Learn Update: Remote Learning Option, Operational Meter, and More

7/27/20 — Return-to-Learn Plan Published

7/10/20 – Return-to-Learn Update

6/25/20 – Return-to-School Update

6/24/20 – Student Meals Holiday Schedule – July 4th/Independence Day Weekend

6/5/20 – Join Us for a Virtual Town Hall about End-of-Year, Summer Learning, and Fall 2020.

6/4/20 – Superintendent Message about the 2020-2021 School Year Budget. PDF

6/1/20 – Redesigned Distance Learning Page is Live, June 1. PDF

5/29/20 – Superintendent Message: Honoring Our Graduates Safely. PDF

5/29/20 – Redesigned Distance Learning Page – Launching June 1. PDF

5/28/20 – Summer Credit Recovery Program. PDF

5/22/20 – Family Update: Graduations, Student Lockers and More. PDF

5/19/20 – Student Meals Holiday Schedule Memorial Day Weekend. PDF

5/15/20 – Supplemental Nutrition Program for Children

5/14/20 – A Message Regarding Student Devices

5/6/20 – Update about School Closures and More

4/24/20 – Update: Grading Guidance and More

4/23/20 – TeleHealth Services for Families [pdf]

4/17/20 – Welcome Back! Distance Learning Continues Monday [pdf]

4/15/20 – Videoconferencing Guidelines for Students [pdf]

4/9/20 – Superintendent Message about Spring Break [pdf]

4/2/20 – Student Device and Technology Support Update [pdf]

3/27/20 – Continuity of Learning Plan Guidance for Families [pdf]

3/20/20 – Coronavirus Update: Student Meals and Continuity of Learning [pdf]

3/13/20 – HPS Message about School Closure [pdf]

3/10/20 – Coronavirus and Events Update [pdf]

3/4/20 – Coronavirus: Message to Families [pdf]

2/28/20 – Coronavirus Update [pdf]

1/30/20 – HPS Communications to Families [pdf]

Pre-Kindergarten (PreK)

Our PreK families will be contacted directly by their classroom teachers, who are reaching out via phone calls, emails or other technologies. PreK staff will continue to share weekly plans and provide new and updated learning packets at meal distribution sites.

Click here to access Pre-K at-home learning resources.

Grades K-5 Distance Learning Information for Families

4/1/20 – Distance Learning Letter to Parents and Guardians of Children in Grades K-5 [pdf]

Supporting Your Student During Distance Learning

For older children, learning activities and materials are designed for your child to be engaged independently, but we encourage you to check in with your child and provide help as needed. Your child’s teacher, counselor, or support staff will also be available to assist. We recommend taking the following steps to ensure success with E-Learning at home (K-12):

For all students:

Access Google Classroom or class materials so you understand what your child has to complete
Have a designated work space and schedule for your child to follow
Ensure good nutrition and opportunities for exercise
Encourage your child to stay engaged

For younger students, families and caregivers will need to assist in the following ways:

Assist your student with logging into their device (see instructions below)
Access Google Classroom or materials for the lesson
Read the daily communication from the teacher
Assist your child in identifying a quiet space to complete class assignments
Create a schedule with your child (be sure to plan breaks)
Remain calm and reassuring
Communicate with the teacher and other support staff as needed

For Educators

Messages to Educators

Superintendent’s Continuity of Learning Plan Guidance
Certified Staff | March 25, 2020
Non-Certified Staff | March 26, 2020
Families | March 27, 2020

Distance Learning Resource Repository

The Distance Learning Resource Repository is a Google site that contains all of the teaching materials needed for educators and Distance Learning Facilitators. This repository includes links to discipline-specific guidance documents, as well as various resources vetted internally by members of the Distance Learning Task Force and HPS staff, to aid in your implementation of distance learning. Check back every day, as this is a living resource!

Go to the Distance Learning Resource Repository