Ensuring Student Safety
Behavioral Systems & Supports
DCF Careline – 800-842-2288
The DCF Careline is open 24 hrs/7 days a week to receive calls from people with questions, concerns, and reports of child abuse and neglect. Care line staff is available to provide information to the community and professionals.
Emergency Mobile Crisis Service – 2-1-1
EMPS Mobile Crisis Intervention Services for children and adolescents experiencing a behavioral or mental health crisis that is accessed by calling 2-1-1, then hitting 1. A team of nearly 150 trained mental health professionals across the state that can respond immediately by phone or face to face within 45 minutes when a child is experiencing an emotional or behavioral crisis, serving children in their homes and communities: 6:00 AM – 10:00 PM.
Connections to Resources – 2-1-1
By dialing 2-1-1 from anywhere in Connecticut, you will reach a highly-trained contact specialist who will assess your needs and provide referrals to the resources in your community. This resource helps callers find assistance for financial problems, substance abuse, suicide prevention, utility assistance, food, housing, child care, after school programs, crisis intervention and much more. 2-1-1 is available 24 hours a day every day of the year. Multilingual assistance and TDD access is also available.
Wheeler Clinic HelpLine – 860-747-3434
HelpLine staff and volunteers will provide telephone support and crisis phone counseling, suicide intervention, and referrals to sources of help, 24 hours/7 days.
Domestic Violence – Interval House 24 Hour Crisis Line 860-527- 0550 or Linea de crisis (Spanish hotline) 1-844-831-9200
On-site counselor/advocates are available to help victims of domestic violence, their friends and family 24-hours-a-day. Counselor/advocates assist with safety planning, information and referrals and offer support. Spanish-speaking counselors and multi lingual translation services are available. The 24-Hour Hotline is answered by an Interval House crisis counselor. All services are free and confidential.
Sexual Abuse Crisis Service – Local Hartford 860-547-1022, En Español para Todo el Estado – 1-888-568-8332
YWCA’s Sexual Assault Crisis Service (SACS) offers assistance to sexual assault survivors and their loved ones. These services are critical after such trauma, helping victims and their families regain feelings of independence, optimism and hope. The advocates on staff are trained to work with hospital staff, the court system, public safety officers and other counselors assisting their clients.
Greater Hartford Legal Aid – 860-541-5000
Provides core essential representation on legal problems related to people’s ability to meet their basic human needs.
The Office of the Child Advocate released a report on Friday, February 10, 2017 regarding the failure of the Hartford Public Schools to comply with legal requirements for mandated reporting of suspected child abuse and neglect. A Letter from the Superintendent, a link to the OCA Report and the Hartford Public Schools Draft Action Plan to respond to the Report’s findings are provided here along with additional materials and resources.
- For specific questions regarding the OCA report, please contact the Office of the Child Advocate at 800-994-0939 or email at firstname.lastname@example.org.
- For questions regarding the HPS Action Plan, please call 860-695-8000 or email email@example.com.
Be a part of the actions we are taking to build a culture of accountability, communication, respect and safety so every child can thrive.
OCA Monitoring Reports
IMPORTANT: If an individual is reporting a case of suspected child abuse or neglect or suspected sexual assault of a student by a school employee, follow Mandated Reporters directive to “report orally to the Department of Children and Families’ (DCF) Careline or a law enforcement agency within 12 hours of suspecting that a child has been abused or neglected and (the individual) must submit a written report (DCF-136 form) to DCF within 48 hours of making the oral report:
For supports in the community and referrals: Dial 2-1-1 from anywhere in Connecticut and caller will reach a highly-trained contact specialist who will assess their needs and provide referrals to resources in the community for their child, their family and others. 2-1-1 is available 24 hours a day every day of the year. Multilingual assistance and TDD access is also available.